Responsible Gambling with ed98
Gambling is entertainment, not a source of income. ed98 provides a range of tools and resources to help members play in a safe, controlled, and enjoyable environment.
Our Core Principles
ed98 believes that enjoying your play starts when you play within your means. Our responsible gambling policy is built on the principles of honesty, protection, and continuous support.
Why Responsible Gambling Matters
At ed98, we understand that every member comes with a different background and different needs. Responsible gambling is not just a slogan — it is a concrete commitment we uphold in every aspect of the service we provide. This policy sets out how ed98 protects members, particularly those who may face challenges in controlling their gambling habits.
Online gambling activity must be clearly understood: outcomes cannot be predicted and losses are part of the game. It is therefore important for every player to set clear limits, understand how games work, and recognise the early signs of a gambling problem before it becomes more serious.
ed98 operates under international licensing and complies with strict industry standards on player protection. We actively work with members to ensure their playing experience stays within a healthy and balanced range. Our responsible gambling policy covers deposit limits, betting limits, session time limits, self-exclusion, and access to external support resources.
Every ed98 member aged 21 and above can use the control tools available in their account at any time. There is no complicated process — everything is designed to be easy to access when you need it.
Useful Tip: Set your session time limit before starting a session. This helps you stay in control without having to rely on willpower alone.
Remember: Winning big is not a reliable strategy. Every game uses a random number generator (RNG) that ensures outcomes are independent and cannot be predicted.
Six Pillars of Responsible Gambling at ed98
ed98 provides practical tools that can be activated directly from your account to maintain full control at all times.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount so your spending stays under control. This limit takes effect immediately once set and requires a waiting period to increase.
Session Time Limits
Set a time limit for your playing session. When the set time is about to expire, ed98 will display a reminder so you are aware of how long you have spent in that session.
Play Break
If you need a short break from the platform, use the play break option to temporarily suspend your account. This option can be set from 24 hours to several weeks according to your needs.
Self-Exclusion
For members who need a stronger measure, self-exclusion allows you to block account access for a longer period. During this period, you will not receive any promotional communications from ed98.
Marketing Block
You can choose to stop receiving promotional emails, bonus offers, and marketing notifications at any time. This setting can be managed through the communication preferences section in your account.
Account Activity Review
Monitor your deposit, betting, and withdrawal history in detail. Clear records help you make informed decisions about your gambling habits over time.
Need Help? We Are Here for You
The ed98 support team operates 24/7 in Malay and English via live chat and email. If you have any concerns about gambling habits — whether for yourself or someone you care about — do not hesitate to reach out to us.
Live Chat 24/7
In Malay and English
Support Email
Signs of a Gambling Problem
Gambling problems rarely appear suddenly. They develop gradually and are often not noticed by the player themselves. Recognising the early signs is the most important first step in addressing them before they have a greater impact on your life.
If you identify several of the signs listed here in yourself or someone you know, we encourage you to speak with the ed98 support team or seek professional help.
Gambling with money that should be used for daily necessities such as rent, bills, or food.
Continuing to gamble despite repeated losses, in the hope of winning back money that has been lost.
Lying to family or friends about the amount of time or money spent on gambling.
Feeling restless, irritable, or stressed when trying to stop or reduce gambling activity.
Neglecting work, family, or social responsibilities because too much time is spent gambling.
Borrowing money or selling belongings solely to get funds to continue gambling.
How to Use ed98 Control Tools
All control tools can be accessed directly through your ed98 account. There is no need to contact customer support to activate them — everything is available in your account settings.
Log In to Your Account
Access your ed98 account settings page. All self-control tools are located in the "Responsible Gambling Settings" section of the member dashboard.
Choose a Limit Type
Select the appropriate limit — daily, weekly, or monthly deposit, session time limit, or loss limit. Each option can be set independently or combined.
Confirm Your Settings
Limits that are set take effect immediately. Increasing a limit requires a waiting period to ensure the decision is made with full awareness and not impulsively.
Review Regularly
We encourage you to review your set limits every month. This helps ensure the limits in place are still relevant to your current financial situation and lifestyle.
Responsible Gambling Checklist
Use this checklist as a personal guide to assess your gambling habits. A responsible player generally meets most of the points below.
Relevant Support Organisations
Besides support from ed98, there are independent organisations that provide guidance and support services for individuals experiencing gambling problems.
Kementerian Kesihatan Malaysia (KKM)
KKM provides mental health services including counselling and treatment for addiction. Contact their toll-free helpline or visit your nearest government hospital to make an appointment.
Gamblers Anonymous Malaysia
A peer support group for those struggling with gambling addiction. Meetings are held regularly and are completely confidential for all participants.
Welfare Helpline 15999
A welfare helpline operated by the Department of Social Welfare Malaysia, providing guidance and referrals to appropriate support services.
For Players Aged 21 and Above Only
ed98 strictly enforces a minimum age of 21 for all members. During registration, proof of age is required and we carry out checks to ensure this requirement is met. Accounts found to belong to underage individuals will be closed immediately.
We encourage all parents and guardians to use adult content filtering software to prevent children from accessing online gambling sites. If you suspect that someone under the age of 21 is using our platform, please contact the ed98 support team immediately.
No shared or joint accounts are permitted at ed98. Each member must have an individual account with valid and accurate information.
Age Verification
Age checks are carried out during registration using a valid identity card or MyKad.
Account Security
Protect your account password and do not share your login details with anyone.
Filtering Software
Use parental control software on home devices to block access to adult sites.
Report Misuse
Contact ed98 support immediately if you suspect misuse or identity fraud.