ed98 Privacy Policy

Introduction

ed98 is an online gaming platform operating under international licensing that offers slot, live casino, sports betting and poker services to members in Malaysia. We understand that your trust is the foundation of our relationship, and we are fully committed to handling your personal information carefully, responsibly and in line with best data protection practices.

This Privacy Policy describes the types of personal information we collect, the purposes for which it is used, how that information is or is not shared, and the rights you have over your personal data. This policy applies to all members and visitors of the ed98 website at https://ed98.onl without exception.

Information We Collect

In operating the platform and meeting the compliance requirements of our international licence, ed98 collects several categories of personal information from members, including:

• Identity information: full name, date of birth, national identity card number (MyKad) or passport, and nationality. This information is required to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Contact information: email address, mobile phone number and residential address. This information is used for account communication, transaction verification and security notifications.
• Financial information: e-wallet account details (Touch 'n Go, Boost), bank account numbers for DuitNow and FPX, and records of deposit and withdrawal transactions. Credit card or debit card numbers are not stored in our system.
• Platform usage information: game history, betting activity, login records, IP address, and the type of device and browser used.
• Communication information: records of live chat sessions and email correspondence with our support team.

We do not collect sensitive information such as biometric data, medical records or religious beliefs unless required by law or specific compliance obligations.

How We Use Your Information

The personal information we collect is used strictly for the following purposes and will not be used outside this scope without your consent:

• Processing account registration and verifying member identity in accordance with international licensing requirements.
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), as well as withdrawals processed within 15 minutes to 2 hours.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related notifications, security updates and relevant promotional information (subject to your communication preferences).
• Implementing measures to prevent fraud, money laundering and terrorism financing in line with our compliance obligations.
• Improving the user experience through analysis of usage patterns and member feedback.
• Complying with legal requirements, court orders or directions from legitimate authorities.

Sharing Information With Third Parties

ed98 does not disclose members' personal information to third parties except in the following circumstances:

• Payment service providers: Processing financial transactions requires sharing minimal information with approved payment platform providers. These providers are bound by strict confidentiality agreements.
• Gaming technology providers: Game software providers may receive session data that does not directly identify you, for the purposes of technical maintenance and fair game auditing.
• Legal and compliance requirements: ed98 may disclose information to relevant authorities if required by applicable law, including the international licensing requirements under which we operate.
• Security measures: In situations involving fraud, hacking or cybersecurity threats, relevant information may be shared with the appropriate authorities to protect the interests of all members.

In all of the above situations, data sharing is limited to the minimum information required and is subject to appropriate data protection agreements.

Cookies and Tracking Technologies

ed98 uses cookies and similar tracking technologies to improve website functionality and the user experience. The types of cookies we use include:

• Essential cookies: Required for basic website operations including login session verification, transaction security and page navigation. These cookies cannot be disabled.
• Functional cookies: Store your preferences such as language, display settings and recent session records to make continued use more convenient.
• Analytics cookies: Help us understand platform usage patterns in aggregate and anonymised form for the purpose of ongoing improvement. This data cannot be linked to the identity of individual members.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Third-party cookies for advertising purposes are not used by ed98.

Data Security and Storage

We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL encryption for all data transfers between your device and the ed98 server.
• A two-factor authentication (2FA) system available for all member accounts.
• Strict role-based access controls for internal staff.
• Continuous security monitoring and regular system auditing.
• Password storage using irreversible cryptographic hashing methods.

Your personal information is stored on secure, protected servers for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Once the retention period ends, data will be securely deleted or anonymised.

Your Rights as a Member

As an ed98 member, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team at any time:

• Right to access: You may request a copy of all personal information we hold in relation to your account.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right to erasure: In certain circumstances, you may request deletion of your personal information, subject to legal data retention and compliance requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to portability: You are entitled to receive your data in a machine-readable format for transfer to another platform.
• Right to withdraw consent: Where data processing is based on consent, you may withdraw that consent at any time without affecting the validity of processing that took place beforehand.

To exercise any of these rights, please contact us via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time and inform you of the outcome.

Changes to This Privacy Policy

ed98 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operating practices, compliance requirements, or applicable laws. Members will be notified of any material changes via email or a prominent notice on our website before the changes take effect.

Continued use of the ed98 platform after the effective date of such changes will be considered acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed of how we manage your personal information.

Previous versions of this Privacy Policy may be requested from our support team for reference purposes.

Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ed98 privacy and compliance team through the following channels:

We aim to respond to all privacy-related enquiries promptly and thoroughly. If you are not satisfied with our response, you have the right to refer your complaint to the relevant regulatory authority.