ed98 FAQ for Malaysian Players

The ed98 welcome bonus is only eligible to be claimed once per verified account. It is designed to reward new members on their first deposit. After that, members can still enjoy other promotions such as VIP weekly cashback based on betting activity. There are no exceptions to claiming the first-time bonus more than once, even if a new account is registered.

Wagering requirements are calculated based on the bonus amount only, not the total deposit. The ed98 bonus must be wagered 25 times before bonus winnings can be withdrawn. Example: deposit RM100 → bonus RM100 → balance RM200 → you need to wager RM100 × 25 = RM2,500. For a deposit of RM800 → bonus RM300 → balance RM1,100 → required wager RM300 × 25 = RM7,500.

Generally, bets placed on slot games count in full towards meeting the bonus wagering requirement. For live casino games such as baccarat and roulette, the wagering contribution may differ. ed98 recommends that you check the applicable bonus terms when claiming to understand the contribution percentage for each game category in detail.

Yes, ed98 bonuses have a validity period. Wagering requirements must be completed within the specified period after the bonus is credited. Bonuses that are unused or whose wagering requirements are not met within that period will expire automatically. We recommend reading the Terms & Conditions for the latest validity period for each promotion.

ed98 offers a 100% bonus on the first deposit, up to a maximum of RM300. This means if you deposit RM300 or more, you receive a RM300 bonus — bringing your account balance to RM600 to start. Deposits below RM300 will receive a bonus equal to the deposit amount. The minimum deposit to qualify is RM20.

ed98 is accessible on any modern device — Android mobile phones, iPhones, iPad tablets, as well as laptops and desktops. The ed98 website is fully optimised for mobile viewing, so the playing experience on a small screen is smooth without needing to download a separate app. Browsers such as Chrome, Safari and Firefox on the latest versions work best.

If the internet connection drops while a game round is in progress, the ed98 system will automatically record the result of that round based on the actual outcome. Once the connection is restored, you can log back in and your account balance will reflect the latest result. Should any discrepancy occur, contact our live chat support team for an immediate review.

For iPhone/Safari: open ed98.onl, tap the Share icon at the bottom, select "Add to Home Screen". For Android/Chrome: open the site, tap the three-dot menu at the top right corner, select "Add to Home Screen" or "Install App". The ed98 shortcut icon will appear on your phone's home screen like a regular app.

A slow page is usually caused by a full browser cache or old stored data. Try clearing your browser cache: on Chrome for Android, go to Settings → Privacy → Clear Browsing Data → select Cache and Cookies, then reload the page. Also check that your internet connection is stable — a solid WiFi or 4G/5G connection gives the best experience on ed98.

Yes, all slot and live casino games at ed98 can be played directly through a mobile browser without any additional plug-ins. Games from providers such as PG Soft, Pragmatic Play, JILI and Spribe are all optimised for touch screens. Make sure your browser is updated to the latest version for the best performance when playing on your phone.

KYC verification is a standard procedure for online gambling platforms operating under international licensing. It is intended to ensure member account security, prevent fraud and money laundering, and confirm that players have reached the minimum age of 21. ed98 carries out KYC to protect the interests of members themselves.

Yes. All documents submitted to ed98 are stored with SSL encryption and can only be accessed by the authorised verification team. ed98 does not share members' personal information with any third party without consent unless required by law. Please refer to our Privacy Policy for further details on data protection.

For identity verification, ed98 accepts a valid Malaysian identity card (MyKad) or passport. For payment method verification, you may need to include a screenshot or statement showing your name and account number. Ensure that document images submitted are clear, not blurry, and that all corners are fully visible to avoid processing delays.

Rejection usually occurs because the document image is unclear, information is cropped, or the name does not match the payment account. Check the email or notification received from ed98 — the reason will be stated there. Then resubmit the correct documents. If you are still having issues, contact ed98 live chat support for step-by-step guidance.

Yes, this is an important requirement. The full name on your ed98 account must match the name registered on your bank account, DuitNow, Touch 'n Go eWallet or any payment method you use. Name discrepancies will cause withdrawals to be held until verification is complete. Please ensure your name is consistent from the start of registration to avoid any issues.

Generally, ed98 requires withdrawals to be made to the same payment method used for the deposit. This is a standard security measure to prevent fraud and ensure funds are returned to the original owner. If you have changed your payment method or are facing an obstacle, please contact our support for further guidance before submitting a withdrawal request.

The minimum withdrawal amount at ed98 is RM50 for all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC and ETH. No processing fee is charged for standard withdrawals. Ensure your account balance is sufficient before submitting a withdrawal request.

Withdrawals at ed98 are typically processed within 15 minutes to 2 hours after the request is approved. This applies to all methods including Touch 'n Go eWallet, DuitNow and FPX. Actual processing time may vary depending on system load and the response speed of your financial institution at the time.

No. Winnings generated from bonus funds can only be withdrawn once the 25x wagering requirement has been fully met. Your original deposit funds (excluding the bonus portion) can generally be withdrawn at any time subject to minimum conditions. To avoid confusion, check the "withdrawable balance" in your ed98 account before submitting a request.

Yes, ed98 processes withdrawal requests every day including Saturdays, Sundays and Malaysian public holidays. However, actual processing time may differ slightly on public holidays depending on the operating hours of the banking institutions involved. For withdrawals via e-wallets such as Touch 'n Go or DuitNow, the process is usually faster and does not depend on banking hours.

ed98 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial information such as bank account numbers and e-wallet details is not stored in plain text. In addition, our system continuously monitors unusual login activity and transactions to detect any security threats early.

Yes, ed98 provides two-step verification as an added security layer. Once activated, every login attempt requires a verification code sent to your registered mobile number or email, in addition to your usual password. We recommend all members activate this feature through account settings for maximum protection.

An OTP (One-Time Password) code is a unique temporary key for each of your login sessions or transactions. ed98 will never ask for your OTP code through any channel — not via live chat, email or phone. Anyone asking for your OTP code is attempting to access your account without authorisation. Do not share it with anyone, including individuals claiming to be ed98 representatives.

Take these steps immediately: (1) Change your account password now via the ed98 Login page. (2) Review your recent login history and transactions. (3) Contact ed98 live chat support immediately to report the incident and request a temporary account freeze if necessary. (4) Also change the passwords of your email and e-wallet linked to your ed98 account as a precaution.

Fake or "look-alike" websites typically use very similar domains such as "ed98.xyz", "ed98-casino.net" or slightly different spellings. Always make sure you access the site through ed98.onl only — check your browser's address bar every time. Bookmark the official address for quick reference. If you come across a suspicious site impersonating ed98, report it to our support team immediately.